How to send SOS messages from my Samsung Watch - Galaxy Watch Active 2

 

In an emergency situation, you can send an SOS message by quickly pressing the Gear’s Home key three times. You can also set your Samsung Watch to automatically call your emergency contacts. Follow the below guide for step-by-step instructions.

If you would like to learn how to raise an error report for your Samsung Watch, please click here for more information.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Setting up SOS Messages

1Launch the Galaxy Wearable app on your mobile device and tap SETTINGS → Send SOS requests, and tap the switch to activate it.

2Follow the on-screen instructions to add emergency contacts if you have not already done so.

 

Adding emergency contacts

1Launch the Samsung Gear app on your mobile device and tap SETTINGS → Send SOS requests → Send SOS messages to.

2Tap the + button and enter the contact information or tap Select from Contacts to add an existing contact as an emergency contact.

Activating SOS calls

 

Set the Gear to automatically call your emergency contact after sending an SOS message. You can only call one of your emergency contacts.
Launch the Samsung Gear app on your mobile device and tap SETTINGS → Send SOS requests. Tap the Make SOS calls to switch to activate it and select an emergency contact.

Setting the SOS message delay

 

Set the Gear to send an SOS message five seconds after you quickly press the Gear’s Home key three times.
Launch the Samsung Gear app on your mobile device and tap SETTINGS → Send SOS requests. Tap the Count down before sending switch to activate it.

Sending SOS messages

 

In an emergency situation, quickly press the Gear’s Home key three times.
The Gear will send SOS messages to your emergency contacts. The messages will include your current location information and a link to track your real-time location information for 60 minutes.
If the Make SOS calls to feature is activated, the Gear will automatically call the selected emergency contact.
After sending an SOS message, the alarm icon will display on the Watch screen. Swipe to the right to view the result of your SOS request.

Viewing my location

 

After sending an SOS message which includes your location information, you can view your location on the notification panel. On the Watch screen, swipe to the right to the notification panel and tap the screen to view your current location.

Stop Sharing my Location

1If after sharing your Location with your emergency contacts and you decide to turn off this feature before the 60 minutes has expired simply locate the Sharing Location notification on your smartwatch and tap on the Red SOS icon for more options.

2Scroll down the page and select the Stop button

3Tap on the tick button to Stop sharing Location

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.