Raising an Error Report via the Galaxy Wearable App

 

Having troubles with your Galaxy Watch or Buds and not sure what to do? If you raise an Error Report through the Galaxy Wearable app our Samsung Members Team will be able to provide further troubleshooting steps to help resolve your issue. Simply follow the below guide to learn how to raise an Error Report through the Galaxy Wearable app.                   

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report

 

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1Launch  Galaxy Wearable app

2Tap on 

3Select Contact us

4Tap on Error Reports

5Tap on Frequency

6Choose between Once, Often or Sometimes

7Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on . Once you are ready to send your error report select 

Please ensure Send system log data is ticked.

 

Reviewing Feedback

 

1Launch  Samsung Members app

2Tap on Get Help

3Scroll down to the bottom of the page

4Tap on Go to Feedback

5You should be able to view all your raised error reports and reponses from our Samsung Members Team

6You can then review the reponses from our Samsung Members Team and even ask extra questions

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.